Refund policy
We want you to love your gear. If for any reason you’re not satisfied with your purchase, our refund and return policy ensures a smooth and hassle-free process.
Eligibility for Returns
- Items must be returned within 30 days of purchase.
- Products must be unused, unworn, and in original packaging with tags attached.
- Sale or discounted items must be returned within 14 days.
Non-Returnable Items
- Personalized or customized items.
- Items marked as “final sale.”
How to Initiate a Return
- Email us at hello@bespokedcustom.com with your order number and reason for return.
- Our team will provide you with return instructions and a shipping address.
- Pack your item securely and include a copy of your receipt or order confirmation.
Refund Process
- Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
Exchanges
- To exchange an item for a different size or color, follow the return process and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact hello@bespokedcustom.com within 7 days of delivery. Include photos of the issue, and we’ll arrange for a replacement or refund.
Return Shipping Costs
- Customers are responsible for return shipping fees unless the item is defective or we made an error.
- For international returns, any customs fees, duties, or taxes are the customer’s responsibility.
We’re here to ensure your satisfaction. For any questions or concerns, contact us at hello@bespokedcustom.com.